Order Acknowledgements

Introduction

Order acknowledgements, also referred to as order acks, are documents representing orders at their current state at the time of request. Suppliers may also send PharmX order acknowledgements with updated order information, such as an acknowledgement that the order has been received, that line item quantities are out of stock or backordered, or shipping advice for a subset of order lines.

Order acknowledgements also support third party order retrieval (orders that were placed to the supplier external to PharmX, such as via phone or email, or by reps). This allows pharmacies to manage all orders in a centralised location. In turn, will speed up the processing of the invoices and help the supplier’s stock hit the shelf more quickly.

An order may receive several order acknowledgements as the order is updated by the supplier. The POS will retrieve the updated information and updates orders in their system accordingly.

Deprecated and Replacement Endpoints

Order acknowledgements encompass out of stock functionality that was handled separately in Gateway 2.

For suppliers upgrading to Gateway 3, the following table documents deprecated and replacement endpoint with regards to Gateway 2’s out of stock functionality.